Support and the uncertainty principle

At times a customer will want a very specific rundown at exactly what issues are being worked at under the umbrella (ella, ella) of support. This usually means that you need to spend time not delivering value but rather keep track of what you resolve, which mails you reply to and what the connected issue …

Release day

The build screen looks green(ish) Scrum boards doesn’t have too many sticky notes in the wrong columns Last minute discussions Demo time Champagne and thumbs up Planning next sprint Retrospective